Frequently Asked Questions

We are credentialed with most major commercial insurers including Blue Cross, Blue Shield, Aetna, Cigna, SelectHealth, IPN, Pacific Source, Regence Blue Shield, Tri-Care, Oregon and Idaho Medicaid, United Healthcare and many more! In addition to this, we also accept Medicare and Medicaid. Reach out to our office to see if we are in-network with your insurance. We are always looking to expand into new networks to better serve our community!

Yes! We will provide you a Superbill to give your insurance for reimbursement of our fees. Please check with your insurance to understand what this means for you. How much you will be reimbursed varies by insurance plan.

Integrity Mental Health was started to fill the gap in quality psychiatric services. We believe everyone deserves to get the care they need! We will work with you and do all we can to figure out a payment plan that works for you. We do offer a sliding fee for those who don’t have insurance and qualify. To see if you qualify we will require a payment history from the last several months. We take into consideration the number of dependents in the home and a number of other factors so that we are as fair as possible in determining qualification. Please contact our office to start this process.

Our providers have experience seeing patients as young as 3 years old and as old as 105 years old. We have an ADHD clinic that specializes in seeing very young children. We also provide psychiatric coverage for long term care facilities to provide memory care. Whatever you may be struggling with, we have an expert that can help. In addition to this, we have regular treatment team meetings to ensure you receive the absolute best care.

In Idaho we have clinics located in Boise, Rexburg, and Coeur d'Alene. In addition to this, we also offer telepsychiatry which allows you to be seen from the comfort of your own home. Our providers also travel to various facilities to provide psychiatric coverage. Visit our Contact page for a full list of our locations and contact information.

PMHNP stands for Psychiatric Mental Health Nurse Practitioner. We are medical providers with prescription privileges that have specialized in psychiatry. After working multiple years in psychiatric nursing, we go to graduate school to gain specialized training in treating psychiatric conditions. Our scope of practice is identical to a psychiatrist, but PMHNPs are trained to treat as holistic as possible. Just as psychiatrists, we will diagnose you and then develop the most effective treatment plan possible. Many patients do not even know that they have seen a PMHNP before. Our training focuses on using medications to help with your mental health, but we also receive training in psychotherapy. In our sessions we provide brief psychotherapy but it is generally recommended to also have a regular counselor so that we can work together to address all your mental health needs. For this reason we have multiple counselors in our office so that we can work as a team.

• For many patients, it is their first time seeing a psychiatric provider. Many people start with counseling and then add on medication when to augment skills being applied through counseling. Counseling appointments are typically weekly. But psychiatric appointments may be every couple of weeks initially, and over time as you become more stable they are less frequent. Usually they will be monthly for a while and eventually they will go to every 3 months. This may vary based on the type of medications prescribed and the preference of your provider. This is discussed and agreed upon with you and your provider. If you prefer to be seen more frequently, that is always possible too but may depend on what your insurance will allow.
• NOTE: If you are on controlled medications, you will need to be seen more frequently due to DEA regulations and increased complexity requiring closer monitoring. This will be discussed with you by your provider in your appointment

Initial appointments are 60 minutes. Follow up appointments are 15-30 minutes with a PMHNP. Counseling Appointments are typically 50 minutes. If you need more time, we will always make sure your needs are met and that you are safe before you leave.

• Upon scheduling an appointment, you will receive access to our patient portal to sign consents, policies, and pertinent history.
• We do require a credit card to be on file to charge for co-pays, no show fees, and miscellaneous charges. You will always be notified of a charge before it is made on the card. (note that this is not applicable if you have Medicaid)
• We understand if there is an emergency and will work with you if you can't make an appointment. After 3 missed appointments you may be removed from the scheduler and placed on a walk-in clinic basis if available at your location.
• If you do not have insurance, your fee is due at the time of service (during check-in). If you do have insurance and are responsible for a co-pay, this payment is also due at this time.
• If you have any questions regarding these policies please contact our office.

Upon scheduling your appointment, you will gain access to the patient portal and will receive the intake paperwork electronically to fill out prior to your first appointment. We require this to be completed 24 hrs before your first appointment so that your provider can review this paperwork. This allows for the first appointment to be focused on making sure we arrive at the correct diagnosis and decide on a mutually agreed upon treatment plan that both you and your provider are confident about. The first appointment is what is called an Intake appointment. We will have 60 minutes to go over in detail your history, past treatment, and current symptoms to properly diagnose you and develop a treatment plan. Typically, the treatment plan will involve lifestyle changes (nutrition or exercise changes), lab work (blood work), psychotherapy, and medications. If you are interested in functional approaches, supplements, neuromodulation techniques, or alternative treatments may also be applied. Alternative therapies include mindfulness, yoga, acupuncture or other non-traditional therapies that many patients benefit from. Neuromodulation may include TMS, Neurofeedback, TNS, or tDCS devices. If you are interested in or need a referral for ECT we will make that referral as well.

Along with all of our practice policies and consents, you will receive a detailed controlled substance policy document outlining our policy. The summary of the agreement is that we reserve the right to take you off controlled substances if there are signs of addiction, abuse, or diversion. It also states that we have the right to do drug testing as your provider deems fit. Additionally, it clarifies that you will only receive controlled prescriptions for these medications from your provider at Integrity Mental Health and you will only fill them at the preferred pharmacy we have on file. Some practices have a no benzodiazepine or stimulant prescribing policy. We do not have such a policy, but because of the harmful effects these medications can have, we use them as sparingly as possible. The appropriateness of using these medications will be discussed with you and your provider and ultimately it will be up to your provider to decide if the benefits of such medications outweigh the risks of using them.